TERMS & CONDITIONS
Before making a purchase, please read the following terms and conditions, and ensure that you have understood, acknowledged, and agree to abide by them. Please ensure that personal and product details are correct before making full payment.
All orders made before 1pm from Monday to Friday are processed on the same day. PosLaju, our main local and international courier, makes deliveries Monday - Saturday, except the first Saturday of every month and on Malaysian public holidays.
PosLaju assumes all liability for your package once the Dispatch Confirmation is emailed to you. Claims for lost parcels will have to be made with PosLaju, and we will provide you with assistance.
Shipping rates are subject to change without notice, but will not affect completed orders.
For international orders, the buyer pays for all customs or import duties.
Purchases are considered paid only when full amount of funds have cleared.
Returns must be mailed with the return form within 7 days upon receiving your order. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging.
A restocking fee of 5% will be charged for all items returned. For example, for an item purchased at RM100, you will receive a store credit coupon worth RM95. Shipping costs will not be refunded. For all returns, the cost of shipping will be borne by the buyer. Sale items and accessories cannot be returned.
Please note that there may be up to 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defects. Returns due to colour variances will not be accepted. Creases on clothing are not deemed as faulty and will not be accepted as returns.
We take up to 5 working days after receiving the goods to process returns. 60 days after a notification email is sent, unclaimed parcels are forfeited.
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Published or shared content extracted from SURISARA.COM, our blog, Facebook, Twitter, Instagram, Youtube, Vimeo or Pinterest must be credited.
Lookbook Sdn Bhd (1017148-H) reserves the rights to pursue legal action against unauthorized usage of this Content.
Lookbook Sdn Bhd (1017148-H) reserves the right to make amendments to any of the above Terms & Conditions